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title: Support Business Hours
description: Hours 8am - 8pm Eastern Time (Monday – Friday)
---

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# Support Business Hours

## Hours 8am - 8pm Eastern Time (Monday – Friday)

| **Type of Inquiry** | **Method of Contact** | **Response Time** |
| --- | --- | --- |
| ***URGENT:*** **Critical Business Impact, Security Incident** | +1 (855) 520 - 9966 | Response within 2 hours |
| ***NON-URGENT:*** **General Technical Inquires** •Installation, Configuration, Vulnerability Remediation, Security Best Practices, etc. **General Membership Inquiries** •Feedback, Billing/Invoicing, Membership/Subscription Management | **Support Portal for Members Only:** support.cyvatar.ai | Response within 2 business days |
| **Cyvatar Platform Break/Fix** | **Support Portal for Members Only:** support.cyvatar.ai | Response within 1 business day |

 

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