FAQs
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      1. Cyvatar Knowledge Base
      2. FAQs

      Support Business Hours

      Hours 8am - 8pm Eastern Time (Monday – Friday)

      Type of Inquiry

      Method of Contact

      Response Time

      URGENT:

      Critical Business Impact, Security Incident

      +1 (855) 520 - 9966

      Response within 2 hours

      NON-URGENT:

      General Technical Inquires

      •Installation, Configuration, Vulnerability Remediation, Security Best Practices, etc.

      General Membership Inquiries

      •Feedback, Billing/Invoicing, Membership/Subscription Management

      Support Portal for Members Only:

      support.cyvatar.ai

      Response within 2 business days

      Cyvatar Platform Break/Fix

      Support Portal for Members Only:

      support.cyvatar.ai

      Response within 1 business day