Troubleshooting
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      Automox | Automox Agent Issues - Troubleshooting

      What do I do if my device is online, but showing offline in the Automox console?

      For Windows Devices:

      For Windows devices that need the agent refreshed:


      1. Open PowerShell and run as admin

      2. Type Get-Service amagent and press Enter

      3. The amagent should report as "Running", "Stopped", or "StopPending"

      4. If "Running"

        • type: net stop amagent and press enter

        • type: Get-Service amagent and press enter to make sure the agent is stopped

        • next type: net start amagent and press enter

        • then type: Get-Service amagent and press enter to make sure the agent is running again.

        • Last: check the device in Automox. You may have to refresh the page to see the device status switch back to a connected state

      5. If "Stopped"

        • type: net start amagent and press enter

        • then type: Get-Service amagent and press enter to make sure the agent is running again.

        • Last: check the device in Automox. You may have to refresh the page to see the device status switch back to a connected state

      1. If "StopPending"

        • type: Taskkill /IM "amagent.exe" /F and press enter

        • type: Get-Service amagent and press enter to make sure the agent is stopped

        • next type: net start amagent and press enter

        • then type: Get-Service amagent and press enter to make sure the agent is running again.

        • Last: check the device in Automox. You may have to refresh the page to see the device status switch back to a connected state

      If you have questions or require assistance, reach out to us at support@cyvatar.ai

       

      For macOS Devices:

      For macOS devices that need the agent refreshed:

       

      1. Open the Terminal on your device.

      2. Copy the command below and paste it into the Terminal window:

      sudo launchctl kickstart -k system/com.automox.agent

      3. Press "enter"

      4. Check the device in Automox. You may have to refresh the page to see the device status switch back to a connected state.

       

      If you have questions or require assistance, reach out to us at support@cyvatar.ai